Customer Service Advocate

Job Title: Customer Support Associate – International Voice Process

Location: Pune

Job Description:

We are hiring Customer Support Associates for an International Voice Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

• Handle customer calls for international clients professionally and efficiently
• Understand customer issues and provide accurate resolutions
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Undergraduate/Graduate freshers are eligible to a...