Job Description
Customer Service & After-Sales Support Executive
Reports To: Customer Service Manager
Hours: 8:30 AM – 5:00 PM (Mon – Fri)
Our client is seeking a Customer Service & After Sales Support Executive to provide exceptional frontline customer support while coordinating all aspects of order handling, enquiry management, and after-sales service. This role ensures fast responses to customers via phone and email, accurate order processing, and effective communication between internal teams, service partners, and the external sales team. Technical support is provided where required to assist fault resolution and service delivery.
Key Responsibilities
1. Customer Service
* Be the primary point of contact for inbound customer communications (phone & email)
* Deliver a professional, helpful and solutions-focused experience at every interaction
* Respond promptly to product information, pricing, delivery, and general service enqui...
Reports To: Customer Service Manager
Hours: 8:30 AM – 5:00 PM (Mon – Fri)
Our client is seeking a Customer Service & After Sales Support Executive to provide exceptional frontline customer support while coordinating all aspects of order handling, enquiry management, and after-sales service. This role ensures fast responses to customers via phone and email, accurate order processing, and effective communication between internal teams, service partners, and the external sales team. Technical support is provided where required to assist fault resolution and service delivery.
Key Responsibilities
1. Customer Service
* Be the primary point of contact for inbound customer communications (phone & email)
* Deliver a professional, helpful and solutions-focused experience at every interaction
* Respond promptly to product information, pricing, delivery, and general service enqui...
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