Customer Service Agent

Overview

Nationally established company with a strong industry reputation

• Engaging and supportive working environment
• Stable job with long-term opportunities for growth

The Opportunity

Nolan Group is a privately owned wholesale distribution business operating nationally across multiple market sectors. They are currently seeking a customer-focused Customer Service Agent to join their Western Australian Customer Service team based in Kewdale. This role is ideal for someone who enjoys working in a fast-paced environment, providing high-quality customer service, and supporting end-to-end order management.

Duties

• Managing inbound and outbound customer enquiries via phone, email, and live chat
• Processing customer orders, returns, and exchanges accurately and efficiently
• Handling customer complaints and resolving issues in a timely and professional manner
• Building strong rel...