Job Description
About the Role:
We’re seeking a proactive and customer-focused Customer Service Officer to join a well-established national distribution business with operations across Australia. Based in Kewdale, this role plays a key part in delivering an exceptional customer experience by managing enquiries, processing orders, and ensuring seamless communication between customers and internal teams.
You’ll act as the first point of contact for customers, supporting them across the full order and service cycle while building strong, long-term relationships. This is a great opportunity for someone who enjoys problem-solving, working collaboratively, and taking ownership of customer outcomes in a fast-paced environment.
Key Responsibilities:
Manage inbound and outbound customer enquiries via phone, email, and online channels. Process customer orders, returns, exchanges, and service requests accurately and efficiently. Log, track, and maint...
We’re seeking a proactive and customer-focused Customer Service Officer to join a well-established national distribution business with operations across Australia. Based in Kewdale, this role plays a key part in delivering an exceptional customer experience by managing enquiries, processing orders, and ensuring seamless communication between customers and internal teams.
You’ll act as the first point of contact for customers, supporting them across the full order and service cycle while building strong, long-term relationships. This is a great opportunity for someone who enjoys problem-solving, working collaboratively, and taking ownership of customer outcomes in a fast-paced environment.
Key Responsibilities:
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