Job Description
Customer Service AgentMon-Friday.About Our Client
The employer is a small-sized organisation within the retail industry, known for its commitment to delivering high-quality products and exceptional customer experiences. The company fosters a professional and straightforward approach to meeting customer needs.
Job Description
Respond to customer inquiries via email, phone, or live chat promptly and professionally.Resolve customer issues and complaints efficiently, ensuring satisfaction.Update and maintain customer records with accurate information.Coordinate with internal teams to address customer concerns.Provide product information and recommendations to customers.Identify recurring issues and suggest improvements to processes.Assist in tracking orders and updating customers on delivery status.Ensure all interactions align with the company's service standa...
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