Customer Service Agent

**About Flex Living**:
Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.
**Position Overview**:
**Key Responsibilities**:
- ** Reservations Management**: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
- ** Problem Resolution**: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
- ** Check-In & Check-Out**: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
- ** Knowledge Sharing**: Provide guests with local information, recommendations, and support to make their stay enjoyable.
- ** Record Keeping**: Maintain accurate records of guest interactions, feedback, and request...