Customer service agent (f/m/x)

Intro

A customer support role for insurance? We know what it sounds like, but that’s why we need you to help us change things. At Feather, our operations team are all experts in the insurance industry. They use our messaging platform to answer questions through text and schedule calls.

And the best part? There is no sales incentive. We want our team to be completely honest about what a person should do, even if it means not signing up for one of our plans if theirs is already the best fit.

When you start on our team, you’ll build your insurance knowledge from our seasoned operations team by watching them during calls, sending out messages with your team’s help, and practicing with other team members before slowly taking customer calls and messages. Your role will comprise of a mix of speaking with customers via email (Intercom) and video call (GoogleMeet) and data entry related tasks.

If you enjoy helping people, then you don’t need to look any ...