Customer Service Agent

Position Overview

The Customer Service Agent is responsible for delivering exceptional customer service This role involves engaging with customers from diverse backgrounds to address their needs and resolve issues. The ideal candidate will possess a blend of customer service expertise to enhance customer satisfaction.

Key Responsibilities

• Support our customers by providing a great customer experience aligned to our values
• Engage with customers via chat and email, be relentless in resolving their issue, minimising customer disruption
• Provide proactive updates to customers where required, ensuring a great experience
• Work with your team to highlight any issues causing our customers unnecessary challenges
• Take ownership of the customers journey through their queries and seek to provide a seamless customer experience
• Contribute to your team and department performance through meeting your agreed weekly targets ...