Job Description

Customer Service Agent - Longford - Hybrid - Multilingual

My client, a fast-growing B2B SaaS company operating in the cybersecurity and payments space, is seeking to recruit Customer Service Agents (Merchant Success Analysts) who speak French, German, Polish, Czech, or Spanish to join their expanding Customer Operations team in Longford. My client helps merchants, banks, and payment providers reduce cyber risk and meet PCI compliance requirements through a market-leading Merchant Management Platform. My client is a Multinational company who are now setting up their EMEA HQ in Longford, hence a very exciting time to join.

The successful Customer Service Agent will be responsible for:

  • Acting as the primary point of contact for merchants seeking assistance with PCI compliance and platform usage
  • Responding to inbound merchant queries via phone, email, and chat in a professional and timely manner
  • Guidin...

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