Customer Service Agent

We are looking for a dedicated Customer Service Agent to be the face of our corporate brand. If you thrive in a fast-paced environment and love helping global customers, this is the perfect role for you. This is our primary opening available right now. If this sounds like you, we’d love to see your resume!

Tasks

• Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.


• Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.


• Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality


• Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.


• Effective...