Customer Service Agent, Red Coat - AMS

How you'll help us Keep Climbing (overview & key responsibilities)



• Vision: Serve as a key liaison with a variety of
stakeholders and deliver world‑class service to all customers.



• Mission: Co‑coordinate a SAFE, on‑time aircraft turnaround
process and uphold the Delta customer experience to the highest possible
standards.



As a Red Coat, you are the face of Delta Air Lines at
Schiphol Airport. You act as a customer service agent and maintain a highly
visible presence in all customer‑facing situations. You interact with, guide,
and coordinate internal and external partners and monitor vendor performance.
Together with several Delta departments, you play a critical role in the SAFE
and on‑time turnaround of our aircraft while ensuring customers receive the
level of service they expect from Delta Air Lines.



• Practices safety‑conscious behaviors in all operational
processes and proce...