Customer Service Agent

As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your role

• Answer client calls
• Listen to clients' needs and offer personalized solutions.
• Help clients use our banking applications
• Advise and offer transaction or credit solutions
• Refer clients with specialized needs to your colleagues
• Collaborate and share knowledge with your colleagues

The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.M. to midnight.

The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.M. to 10:00 p.M. and Saturday and Sunday from 9:00 a.M. 5:00 p.M.

Your work schedule is variable, and you’ll be informed of your schedul...