Customer Service Agent Spanish Speaking

Customer Service Agent Spanish Speaking

Location: Ceuta, Ceuta, Spain. This position is based in Ceuta and requires the candidate to reside locally, with some opportunities for remote work.

Responsibilities

• Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution.
• Contribute to the continual enhancement of customer service by providing ideas and suggestions on improving procedures and developing the department.
• Demonstrate a high level of competency with Contact Centre systems, company policies and procedures.
• Respond to any technical account‑related and promotional questions.
• Maintain accurate records of interactions and accounts, keeping a detailed customer database.