Job Description

Se o desafio acende algo em você — essa é a sua faísca.



Customer Service Agent – Technical SaaS Support (Remote) 🚀

Company: GTSS (Global Tech Services Solutions)

Location: 100% Remote

Type: Full-time

Salary: Competitive (Region-benchmarked)

About the Role GTSS is a fast-growing CRM for creators and agencies. We don’t do high-volume scripts; we do high-quality problem-solving. You will handle 5-10 complex tickets per day, requiring deep product knowledge and technical curiosity.
What You’ll Do

  • Resolve customer inquiries via Intercom (chat and email).

  • Diagnose technical bugs and escalate to engineering with clear documentation.

  • Guide users through complex marketing automation and CRM workflows.

  • Improve our Knowledge Bas...

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