Job Description
A technology startup is looking for a Customer Support Agent to address customer inquiries, resolve issues, and ensure a positive experience throughout clients' interaction with our services.
Key Responsibilities:
-Serve as the first point of contact for customers via multiple channels (phone, email, chat, social media).
-Respond to customer questions regarding services, pricing, account management, and technical issues.
-Assist customers with placing and managing orders, and tracking shipments.
-Proactively identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
-Escalate complex or unresolved issues to the appropriate internal teams (e.g., logistics, tech) and follow up to ensure resolution.
-Document all customer interactions and resolutions accurately in the CRM system.
-Gather customer feedback and share insights with relevant teams to help improve services and the platform.
-Maintain a high level of customer satisfaction through professional and helpful interactions.
-Stay up-to-date on product and service knowledge, as well as company policies and procedures.
Qualifications:
- Bachelor degree or equivalent in customer service or a client-facing role is preferred.
-Excellent verbal and written communication skills in English and Arabic
-Ability to remain calm and professional under pressure.
-Good problem-solving and conflict-resolution abilities.
-Familiarity with CRM software and help desk tools is a plus.
-Ability to work independently and collaboratively in a team environment.
This position can be remote.
2 shifts are offered: 9 to 5 or 5 to 12
Key Responsibilities:
-Serve as the first point of contact for customers via multiple channels (phone, email, chat, social media).
-Respond to customer questions regarding services, pricing, account management, and technical issues.
-Assist customers with placing and managing orders, and tracking shipments.
-Proactively identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
-Escalate complex or unresolved issues to the appropriate internal teams (e.g., logistics, tech) and follow up to ensure resolution.
-Document all customer interactions and resolutions accurately in the CRM system.
-Gather customer feedback and share insights with relevant teams to help improve services and the platform.
-Maintain a high level of customer satisfaction through professional and helpful interactions.
-Stay up-to-date on product and service knowledge, as well as company policies and procedures.
Qualifications:
- Bachelor degree or equivalent in customer service or a client-facing role is preferred.
-Excellent verbal and written communication skills in English and Arabic
-Ability to remain calm and professional under pressure.
-Good problem-solving and conflict-resolution abilities.
-Familiarity with CRM software and help desk tools is a plus.
-Ability to work independently and collaboratively in a team environment.
This position can be remote.
2 shifts are offered: 9 to 5 or 5 to 12
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