Customer Service Analyst 2-Support

Looking for a bilingual English-Japanese customer service analyst ready for a new challenge in a fast-paced environment with these skills: translations (English/Japanese), strong customer service, problem-solving, communication, time management, and willingness to learn and work non-standard shifts.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales su...