Job Description
Are you passionate about solving problems, supporting customers, and ensuring smooth operations in a global environment? Join our team as a **Customer Service Analyst** , where you’ll provide frontline support, manage inquiries, and help drive improvements in our customer service processes.
+ Give accurate information to customers, who turn to you for general help about the product, understand and investigates root causes of customer inquiries
+ Review and clarification of inconsistent information in the parts ordering systems concerning availability and delivery timing using information in supply chain and other systems.
+ Handling of Down Time Alerts (DTA). Review of options and further escalation to central team according to defined processes
+ Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems via e-mail and...
+ Give accurate information to customers, who turn to you for general help about the product, understand and investigates root causes of customer inquiries
+ Review and clarification of inconsistent information in the parts ordering systems concerning availability and delivery timing using information in supply chain and other systems.
+ Handling of Down Time Alerts (DTA). Review of options and further escalation to central team according to defined processes
+ Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems via e-mail and...
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