Customer Service Analyst

**About the Role**:
Give supports to supervisors in day by day cases/tickets
Works with various departments to meet maintenance services sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Focus of work may be in pre-sale or post-sales or both.
Pre sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Post sale: Responds to customer inquiries (RMA, status, delivery, etc.).
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
**What You'll Do**:
Reviews open tickets to ensure progression through lifecycle i...