Customer Service Analyst

Job Details:

• Normal working hours : Monday – Friday 8am – 5pm; Able to work from 7am to 4pm (if needed, ad hoc basis)
• Contract Duration: 1 yr contract (with high potential for permanent conversion)
• Location: Novena

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.
• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
• Liaise with demand planning team to get updated customer's Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interfacing with customers, distribu...