Customer Service and Admin Assistant

Job Responsibilities:

• Handle customer enquiries and calls via phone and email in a professional and timely manner.
• Respond to customer enquiries regarding products, pricing, availability, and delivery schedules, maintaining a high level of customer satisfaction.
• Prepare report customer complaints, returns, shortages, and damaged goods professionally and efficiently ensuring proper documentation and follow-up actions.
• Prepare quotations to salespeople and update product reserve reports.
• Accurately process daily customer orders and prepare packing lists and invoices.
• Coordinate closely with warehouse and logistics teams to ensure accurate and timely deliveries.
• Maintain and update price lists and contract pricing in the system accurately.
• Prepare and submit daily stock reserve reports and sales reports to Head Office.
• Ensure product availability and promptly alert management of low stock or urgent item...