Customer Service and Collection Agent

Who are we?

A leader in automobile financing, Iceberg Finance is a Fintech experiencing exceptional growth over the last few years, notably with the acquisition of the major company iFinance Canada in 2022. Finalist in 2022 and 2023 as one of the top lenders according to the Canadian Lender Association (CLA), Iceberg Finance aims to become a top three principal specialist and alternative lender in Canada in the next year. 

What is your mission?

• Answer phone calls and emails from clients;
• Proceed with the follow-up of clients in arrears; 
• Follow unpaid accounts;
• Initiate judicial procedures for recovery;
• Follow cases sent for judicial procedures;
• Research information on clients to be applied in judgements;
• Initiate follow ups with automobile insurance companies in the case of total loss; 
• Follow up with impound lots when cars are seized;
• Start follow ups on cases sent to investigation se...