Customer Service and Logistics Specialist

An exciting opportunity is available for a Customer Service & Logistics Specialist to join a growing team in a fast-paced environment for a leading Australian Telco company!

Working in a welcoming, energetic team, you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same, but you will ensure all customers:

• Are supported in the latest technology for mobile and unified communications
• Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
• Ensure that our customers are always kept connected
• Work closely with Telstra and other major tech vendors
• Maximise their time connected with basic troubleshooting
• Use the tools, knowledge, and training to deliver imei's products in the most effective way possible.

This role includes a variety of other responsibilities such as: