Customer Service and Support Representative I

Job Description

The Customer Service and Support Representative I will report to the Customer Service and Support Manager. The primary focus of this role is to support our external and internal customers. Including help locating product, give status on orders, find answers to the customers purchase questions. It is important that the role act with a sense of urgency. The work will be performed via phone calls or live chats. The candidate will focus on one set of responsibilities, either customer or store and support the other in an overflow capacity for high volume times.

Responsibilities

Customer Support Responsibilities
- Answer Chats and Calls from customers.
- This is the first point of contact with Rally House so you are acting as the face of the company. You will need to be prompt, polite, and professional in all interactions with the customer.
- Research and resolve order issues or shipping issues for the customer.
- Cancel...