Customer Service

We are looking for a
hands-on Junior Assistant
to support our
Customer Service
and
E-commerce Operations
teams.

The core responsibility of this role is
Customer Service for a U.S.-based brand
, therefore
strong English written communication skills are essential
. During lower-volume periods, the role will also support
SEO, website updates/optimization, and marketing-related operational tasks
, working closely with our Marketing Coordinator.

This is an
execution-focused role
, ideal for someone who wants to learn how a DTC e-commerce brand operates from the inside.

Main Responsibilities

• Handle customer inquiries in
  English
  via email, Live Chat, and social media
• Manage order issues (shipping, exchanges, returns, refunds)
• Support Amazon customer service and basic listing optimization
• Assist with SEO tasks (blog posts, meta titles & descriptions)
• Perform website updates...