Job Description
**Customer Service Assistant**
We are seeking a motivated and driven customer service assistant to join our dynamic team.
**Responsibilities**:
- Schedule appointments with clients and supervise their follow-up.
- Make calls with clients and internal calls.
- Facilitate communication between clients and associated agencies.
- Manage changes in client accounts (such as pickup dates, purchase order plans, and address updates) ensuring precise implementation.
- Send surveys and ensure they are completed within the established timeframe.
- Audit daily work of branches located in the United States.
- Maintain records using reports in Google Drive.
**Required Skills**:
- Excellent verbal and written communication skills, with a focus on customer service.
- Organization and attention to detail.
- Familiarity with tools such as Google Drive, Calendly, Excel, and survey generation tools.
- Advanced English (B2+).
- Sense of urgency and ability to pri...
We are seeking a motivated and driven customer service assistant to join our dynamic team.
**Responsibilities**:
- Schedule appointments with clients and supervise their follow-up.
- Make calls with clients and internal calls.
- Facilitate communication between clients and associated agencies.
- Manage changes in client accounts (such as pickup dates, purchase order plans, and address updates) ensuring precise implementation.
- Send surveys and ensure they are completed within the established timeframe.
- Audit daily work of branches located in the United States.
- Maintain records using reports in Google Drive.
**Required Skills**:
- Excellent verbal and written communication skills, with a focus on customer service.
- Organization and attention to detail.
- Familiarity with tools such as Google Drive, Calendly, Excel, and survey generation tools.
- Advanced English (B2+).
- Sense of urgency and ability to pri...
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