Customer Service Assistant Manager

Job Title: Customer Service Assistant Manager

Department: Operations (Public Sector)

Management Responsibility for: Supervisors

Travel Required: Yes - Infrequent

Reports to: Customer Service Manager

Location: Manchester Only

Contract Type: Permanent

Grade: TBC

Salary: TBC

Job Summary / Overview

The Assistant Operations Centre Manager (AOCM)/Customer Service Assistant Manager is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team, which will in turn drive high profitability and client satisfaction. They will do this by ensuring a positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience w...