CUSTOMER SERVICE ASSISTANT MANAGER (REF:NA)

CUSTOMER SERVICE ASSISTANT MANAGER (REF:NA)

Your future employer is a tyre distributor/wholesaler focused on supplying a wide range of tyre brands to the automotive aftermarket across Malaysia.

Job Responsibilities

• Manage daily customer service activities, including order processing, invoicing coordination, delivery scheduling, and after-sales support.
• Ensure customer orders are accurately captured, processed, and fulfilled within agreed timelines.
• Act as the escalation point for customer complaints, delivery issues, and service discrepancies and among the company sales representative.
• Liaise closely with warehouse and logistics teams to ensure accurate picking, timely deliveries, and proper handling of tyre products.
• Coordinate stock availability and delivery schedules to manage customer expectations.
• Ensure customer service operations comply with company policies and relevant regulations.
...