Customer Service Assistant

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Activities may include:
• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests. 
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and releva...