Job Description

Job Description

Job Summary


The Customer Service Associate (CSA) is responsible for managing and maintaining strong relationships between carriers, customers, and internal sales teams for assigned accounts. This role requires deep familiarity with customer operations, product needs, and logistics processes while delivering a high level of customer service in a fast-paced, high-volume environment.

Key Responsibilities


  • Serve as the primary point of contact between Tyson Foods Supply Chain and assigned external customers.




  • Analyze and respond to a high volume of inbound emails, determining and executing prompt resolutions.




  • Partner with Sales and internal teams to deliver exceptional customer service.




  • Utilize multiple dispatch systems including TES, LME, FourKites, OTR, and external scheduling ...

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