Job Description
- Identify problems and provide appropriate solutions or troubleshooting.
- Escalate complex issues to the relevant department when necessary.
- Follow up to ensure resolution and customer satisfaction.
- Respond to customer questions via phone.
- Provide accurate information about products, services, policies, or processes.
- Update customer information in the system.
- Process requests such as account changes, refunds, cancellations, or order placements.
- Deliver professional, polite, and empathetic service.
- Maintain a positive attitude to enhance the customer experience.
- Collect feedback and forward insights to relevant teams.
Skills Required
Problem-solving, Empathy
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