Customer Service Associate Iii

At Allstate great things happen when our people work together to protect families and their belongings from life s uncertainties And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection This position is responsible for handling moderate to complex inquiries addresses various types of policies and billing inquiries from internal or external customers in an efficient professional and accurate manner and resolving service concerns while documenting customer requests and completing changes to policies Service to customers may include inbound outbound calls incoming correspondence other communications sources and call transfers for service transactions Job Responsibilities Intermediate to advance communication skills are required to initiate o...