Job Description

Job Description

In this role you will be responsible for acting as a liaison between customers and the company, providing operational/business process support to internal and external customers for company products and services. You will assist with customer inquiries and concerns received through email, social media, and phone calls. You will embody the United Pacific “I Got It!” spirit by greeting customers warmly, ascertaining concerns or needs quickly, identifying a resolution and following up to ensure matters were addressed appropriately.

ESSENTIAL JOB FUNCTIONS:

  • Drive customer retention and brand loyalty by reviewing and responding to customer inquiries and complaints via direct calls, emails and social media in a timely, professional manner.
  • Work closely with different departments, including retail, maintenance and marketing to resolve customer related issues, complaints and investigations.
  • Resolve p...

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