Job Description
The Customer Service Associate is responsible for providing excellent customer support across all online platforms. The role ensures that customer inquiries, orders, and concerns are handled promptly and professionally while maintaining brand standards and contributing to overall customer satisfaction and sales growth.
Key Responsibilities:
Customer Support
-Respond promptly to customer inquiries through online channels (chat, email, social media and market place messages )
-Handle order status checks, delivery follow - ups, and return or exchange requests.
-Provide accurate product information (size, fit, availability, and care instructions).
-Resolve complaints and issues courteously and efficiently, ensuring a positive customer experience.
Sales and Upselling
-Recommend related or alternative items to enhance customer satisfaction and drive sales.
-Assist customers in completing online purchase...
Key Responsibilities:
Customer Support
-Respond promptly to customer inquiries through online channels (chat, email, social media and market place messages )
-Handle order status checks, delivery follow - ups, and return or exchange requests.
-Provide accurate product information (size, fit, availability, and care instructions).
-Resolve complaints and issues courteously and efficiently, ensuring a positive customer experience.
Sales and Upselling
-Recommend related or alternative items to enhance customer satisfaction and drive sales.
-Assist customers in completing online purchase...
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