Customer Service Associate

Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer Service Associate will manage customer interactions across phone, chat, and email channels, while coordinating internal resources, tracking escalations, and ensuring timely resolution of all inquiries. The role also involves reporting, documentation, and identifying opportunities to improve customer support processes. Key Responsibilities Manage customer interactions via phone, chat, and email with a professional and customer-centric approach Triage incoming requests and support tickets, prioritizing and allocating resources efficiently Track escalated cases and ensure timely resolution with clear and consistent customer communicatio...