Customer Service Associate, Pensions

Overview

As a Customer Service Associate, you will serve as the initial contact for our valued members of the Pension schemes that fall under our will offer support and guidance on their pension benefits. This is an outstanding opportunity to work in a collaborative setting where your efforts will directly support our dedication to delivering seamless customer experiences. How you'll make an impact In this role, you will handle member queries via phone and other contact channels, manage pend processes, and ensure timely follow-ups on cases. You will provide outstanding complaint support, process initial death cases, and deliver personalised member experiences aligned with their scheme enrolment. A key aspect of the role involves maintaining compliance with FCA, GDPR, and other regulatory guidelines, while safeguarding member information through strict ID&V processes. You will interact confidently with third-party contacts, such as financial advisers, and demonstra...