Job Description
**SUMMARY**
MDLIVE is a telehealth company providing virtual care services for general health, primary care, behavioral health, and dermatology. We deliver extraordinary customer care by promptly and accurately responding to our patients concerns, reinforcing our benefits and services by connecting with our patients to establish long lasting relationships that will foster brand loyalty. To further our mission and making sure that the day-to-day activities of the company support those initiatives, we expect employees to:
+ Deliver extraordinary customer service by responding to the patients’ questions or concerns in a timely manner via incoming call or incoming chat sessions.
+ Develop and foster patient relationships on every interaction, building rapport from the start to the end of the call demonstrating that you value our patients.
+ Document the necessary patient profile information and update the medical history with any relevant information as it pertains...
MDLIVE is a telehealth company providing virtual care services for general health, primary care, behavioral health, and dermatology. We deliver extraordinary customer care by promptly and accurately responding to our patients concerns, reinforcing our benefits and services by connecting with our patients to establish long lasting relationships that will foster brand loyalty. To further our mission and making sure that the day-to-day activities of the company support those initiatives, we expect employees to:
+ Deliver extraordinary customer service by responding to the patients’ questions or concerns in a timely manner via incoming call or incoming chat sessions.
+ Develop and foster patient relationships on every interaction, building rapport from the start to the end of the call demonstrating that you value our patients.
+ Document the necessary patient profile information and update the medical history with any relevant information as it pertains...
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