Customer Service Associate

Customer Service Associate Department: Customer Service Employment Type: Full Time Location: Romeoville, IL - Distribution Center Reporting To: Jennifer Cate Compensation: $18.00 - $22.00 / hour Description The Customer Service Associate's (CSA) primary responsibility is to accurately and efficiently process order- related requests received from Customers, Outside Sales, and Customer Service via phone, email, and online platforms. The CSA plays an important role in ensuring that customer requests are handled promptly and accurately within specified service levels to maintain optimal service standards. Key Responsibilities • Respond promptly and professionally to customer order related inquiries for shipment tracking, packing lists, bill of ladings, and proof of deliveries. • Manage order status inquiries, providing timely and accurate information on shipping status and lead times. Assist with expedite requests as needed. • Accurately Initiate requests for credits, debits, and returns i...