Job Description

The Role

You will be the frontline "Beauty-Tech Consultant" for our customers. Your role is to provide

world-class support on major marketplace platforms and FOREO social media channels,

ensuring every interaction—from a product query on TikTok to a refund request on Shopee—is

handled with the premium care our brand is known for. This is a full-time remote role based

within Southeast Asia.

Key Responsibilities

  • Marketplace Management: Manage and respond to daily chat inquiries on Shopee,
  • Lazada and TikTok (Singapore, Malaysia, and Philippines region) through a unified service platform.
  • Review Management & Reputation: Monitor and respond to 100% of product and shop reviews on Shopee and Lazada across SG, MY, and PH.
  • Social Engagement: Actively monitor and reply to comments/DMs on Meta (Facebook/Instagram) and TikTok to drive community engagement and resolv...

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