Customer Service Associate

Job Description

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED:

Order & Fulfilment Management

• Serve as the primary customer interface for order processing, changes, and delivery coordination

• Ensure timely and accurate processing of customer orders to meet delivery commitments

• Coordinate with third-party logistics providers to manage shipments and deliveries

• Update delivery commitments on customer portals for new orders, reschedules, and forecast confirmations

• Handle sample requests and customer returns, including RMA and credit/debit documentation

• Maximize monthly billings by aligning deliveries with customer request dates

Forecasting & Inventory Planning

• Lead forecast planning in collaboration with Sales to understand demand trends and backlog status

• Translate forecasts into actionable shipment and production plans

• Manage customer stocking progra...