Customer Service Associate

Overview

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.

Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.

Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.

Maintain knowledge of front end operations and stay ...