Customer service assoicate Luxury

Client Relationship Management

• Provide exceptional customer service to all customers who are sending their devices for servicing
• Coordinate and update repair status via email
• Manage clients' expectations such as repair status, service outcomes and etc.
• Ensure payment settlement and accuracy of invoices

Technical Coordination

• Possess the ability to understand diagnostic reports
• Close collaboration with internal stakeholders to ensure customer requests are met

Operational & administrative support

• Monitor and coordinate repair issues with internal stakeholders
• Prepare quotation and also completion reports
• Overseas a team of associates to ensure smooth day to day operations

Requirements

• Possess a minimum Higher Nitec in Service Management
• Possess a minimum 3 years of experience in luxury fashion
• Possess experience working in a ...