Customer Service

About the Role

This is a Customer Service role with Team Global Express based in Perth Airport, WA, AU. We’re looking for an enthusiastic, energetic and reliable Customer Service Consultant to join our friendly team. Every interaction is an opportunity to connect with our customers and make a difference.

Key Responsibilities

• Full-time, Monday to Friday, 9:00 AM – 5:00 PM
• Handle inbound and outbound customer interactions via phone, email, and chat.
• Stay calm under pressure, resolving customer enquiries with empathy and professionalism.
• Manage multiple tasks efficiently, from assisting customers to updating systems and records.
• Accurately record customer details and outcomes in Salesforce CRM, ensuring excellent service every time.

What You’ll Bring

• Strong communication skills with the ability to adapt to different customers and situations.
• A positive attitude and the ability to multitask in a fast‑paced environment.
• A calm, professional manner with great problem‑solving and listening skills.
• A genuine passion for delivering excellent customer service.
• Experience in logistics, transport, hospitality, or other fast‑moving industries is an advantage; a can‑do attitude is what matters most.

What We Offer

• Comprehensive paid training to set you up for success.
• Competitive salary and stable full‑time employment.
• Career growth opportunities through mentoring, upskilling and training programmes.
• Employee perks and discounts you’ll actually use.
• Supportive team environment where your contributions are valued.
• Competitive salary above industry standards.
• Upskilling, training, mentoring and more to support your career development journey.
• Fun and practical employee perks and discounts.
• Flexible work, including work from home.
• Inclusive parental leave policy that supports all parents & carers.
• Peer recognition awards acknowledge when you go above and beyond.

About Team Global Express

Team Global Express (TGE) is an Australian‑owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social and Governance leader by 2030. To learn more about our story, visit teamglobalexp.com.

Why TGE

We care about our customers, our people and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

An inclusive workplace

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in‑person interview. The last step is undergoing pre‑employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Final Note

This is a role with Team Global Express not with Hatch.

Key Strengths

• Strong communication skills
• Problem‑solving skills
• Multitasking ability
• Experience in logistics or hospitality
• Salesforce CRM knowledge
• Empathy

Key Responsibilities

• Handling customer interactions
• Resolving customer inquiries
• Updating systems and records