Job Description
**Job Summary**
Join our team as a Subject Matter Expert in Customer Experience Backoffice Helpdesk where you will leverage your expertise in Hi-Tech domain and English communication skills to enhance customer support operations. With rotational shifts and a work-from-office model you will play a crucial role in optimizing helpdesk processes and ensuring seamless customer interactions.
**Responsibilities**
+ Facilitate efficient customer support operations by addressing complex inquiries and providing expert solutions in the Hi-Tech domain.
+ Collaborate with cross-functional teams to streamline backoffice processes and improve overall customer experience.
+ Utilize advanced communication skills to effectively interact with customers and resolve issues promptly.
+ Analyze customer feedback to identify areas for improvement and implement strategic changes.
+ Develop comprehensive documentation a...
Join our team as a Subject Matter Expert in Customer Experience Backoffice Helpdesk where you will leverage your expertise in Hi-Tech domain and English communication skills to enhance customer support operations. With rotational shifts and a work-from-office model you will play a crucial role in optimizing helpdesk processes and ensuring seamless customer interactions.
**Responsibilities**
+ Facilitate efficient customer support operations by addressing complex inquiries and providing expert solutions in the Hi-Tech domain.
+ Collaborate with cross-functional teams to streamline backoffice processes and improve overall customer experience.
+ Utilize advanced communication skills to effectively interact with customers and resolve issues promptly.
+ Analyze customer feedback to identify areas for improvement and implement strategic changes.
+ Develop comprehensive documentation a...
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