Customer Service Backoffice Helpdesk

Job Summary
Join our team as a Subject Matter Expert in Customer Experience Backoffice Helpdesk where you will leverage your expertise in Hi-Tech domain and English communication skills to enhance customer support operations. With rotational shifts and a work-from-office model you will play a crucial role in optimizing helpdesk processes and ensuring seamless customer interactions.
Responsibilities
Facilitate efficient customer support operations by addressing complex inquiries and providing expert solutions in the Hi-Tech domain.
Collaborate with cross-functional teams to streamline backoffice processes and improve overall customer experience.
Utilize advanced communication skills to effectively interact with customers and resolve issues promptly.
Analyze customer feedback to identify areas for improvement and implement strategic changes.
Develop comprehensive documentation and training materials to support helpdesk staff in delivering high-quality service.
Mon...