Customer Service & Billing Representative 1

Overview We are seeking a full-time Customer Service & Billing Representative 1 in our Montgomery, TX location. In this role, you will be responsible for providing customer support regarding accounts and billing statements for Garmin’s inReach products, including customer contacts received by phone and email and escalating issues for resolution, documentation and follow-up when necessary. Essential Functions Receive and answer high volume customer phone and email inquiries and requests regarding billing statements, customer accounts and online administration with the highest level of professionalism Accurately describe plan features, billing statements and online accounts to customers Accurately gather customer information, resolve customer billing/account issues, and educate customers where applicable Process rebates, chargebacks, and assist with other clerical duties Remain current on changes in policies, procedures, and product offerings and develop/maintain department and company i...