Customer Service - Cantonese Speaking (Work from Home)

Job Description

• Provide quick, accurate, and friendly service to customers via phone, email, or chat


• Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance


• Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed


• Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics


• Represent Client platform and tools to customers, educating them to navigate and self-serve where possible


• Build lasting relationships with customers, and other team members


• Be reliable, be on time and come in as scheduled

Educational/Work Experience and Requirements

• High school diploma or equivalent required.


• Candidate must be flexible working Onsite.