Customer Service

Responsibilities

• Attend to customers' sales order enquiries via calls and emails
• Prepare sales quotations in multi-currencies for regional clients for product pricing information
• Responsible for end-to-end order processing and order fulfilment activities to ensure on-time delivery
• Work closely with cross-functional regional team in fulfilling customers order promptly
• Work closely with vendors to ensure sufficient inventory level to fulfill customer orders
• Arrangement and coordination of import/export and customs-related processes for regional clients
• Contribute to the development of sales and customer service strategies
• Proactively identify opportunities to improve processes and enhance the customer experience
• Ad hoc duties as assigned

Requirements

• Bachelor or Diploma in Business Administration, Sales & Marketing, Supply Chain Management or equivalent
• At least 3 - 5...