Customer Service

• Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels.
• Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience.
• Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal stakeholders and enquirers.
• Handle service-related issues sensitively and escalate matters appropriately when required.
• Provide coverage at the customer service counter during periods of manpower shortage or operational need.
• Assist in scheduling emergency and non-urgent appointments in accordance with operational protocol

Referrals & Admissions Management

• Retrieve and manage referrals from the Agency for Integrated Care (AIC) e-Referral System in a timely manner.
• Process referrals,...