Job Description

The Customer Service Clerk provides first level response in resolving customer inquiries and complaints, contributing to an exceptional experience for all customers relying on Green P facilities and services.

RESPONSIBILITIES
  • Respond to customer inquiries and complaints received through various channels – telephone, e-mail, social media, etc. Resolve issues in a tactful and courteous manner. When necessary, direct customer inquiries to the appropriate internal Director, Manager, Supervisor, department, appropriate outside agency in a professional manner.
  • Liaise with technical staff and monitoring station personnel on issues concerning state of repair of parking equipment and field customer service requirements.
  • Address escalated complaints and concerns from customers and members of the public.
  • Compile customer service reference documentation and provide input and advice in the development of guides, tools, scripts, policies and procedural manu...

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