Customer service

Job description: The primary responsibility of this position is to provide best in class customer service in a fast paced environment within the transportation industry via emails, phone calls and chats as needed.

Responsabilities: Duties include but are not limited to:
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner.
• Answer inbound inquiries by clarifying information; researching, locating and providing accurate information.
• Keep equipment operational by following procedures and reporting problems.
• Participate in company offered, educational opportunities to keep job knowledge current.
• Resolve problems by clarifying issues, researching and exploring solutions, and escalating unresolved problems.
• Effectively transfer misdirected customer requests to appropriate party.
• Recognize opportunities to up sell to accounts additional services.
• Meet or exceed quality assurance requirements and other key performance metrics.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.